This policy tells you how Hunter Environmental Institute Inc. (HEI) processes and protects your personal data. We aim to be clear when we collect your data, let you know what we will use it for and keep it secure.
For purposes of this Agreement, “Service” refers to the HEI’s service which can be accessed via our website at https://www.hei.org.au/ and through our mailouts (emailed Newsletters, Updates, etc). The terms “we,” “us,” and “our” refer to HEI. “You” refers to you, as a user of the Service.
I. INFORMATION WE COLLECT
We may collect both “Non-Personal Information” and “Personal Information” about you. “Non-Personal Information” includes information that cannot be used to personally identify you, such as anonymous usage data, general demographic information we may collect, referring/exit pages and URLs, platform types, preferences you submit and preferences that are generated based on the data you submit and number of clicks. “Personal Information” includes information that can be used to personally identify you, such as your name, address and email address.
We may collect personal information about you when:
- You sign up to our mailing list(s),
- You make a one-off donation or sign up to donate regularly,
- You pay a membership fee,
- You sign up to attend or participate in one of our events,
- You become involved in one of our training programs or campaigns,
- You fill out a survey or quiz we send you,
- You apply for a paid or volunteering role with us.
The information we collect may include, among other details, your name, address, email address, preferred phone number, your involvement in HEI campaigns or activities.
If you make a donation or pay your membership, we will collect the details necessary to process this payment e.g. bank account details to set up a Direct Debit and ask for consent to use your contact details to send you updates on our campaigns and occasional appeals.
We do not store credit or debit card details and when making an online donation or membership payment your payment details are processed by a third-party secure server payment gateway.
We will not collect sensitive personal information unless there is a clear reason as to why we need it. We will only collect this with your consent, and we will give clear notices so that you know why we need this data and how long we will keep it for.
In addition, we may also track information provided to us by your browser when you view or use the Service, such as the website you came from (known as the “referring URL”), the type of browser you use, the device from which you connected to the Service, the time and date of access, and other information that does not personally identify you. We use this information for, among other things, the operation of the Service, to maintain the quality of the Service, to provide general statistics regarding use of the Service and for other business purposes. We track this information using cookies, or small text files which include an anonymous unique identifier. Cookies are sent to a user’s browser from our servers and are stored on the user’s computer hard drive. Sending a cookie to a user’s browser enables us to collect Non-Personal Information about that user and keep a record of the user’s preferences when utilizing our services, both on an individual and aggregate basis. HEI may use both persistent and session cookies; persistent cookies remain on your computer after you close your session and until you delete them, while session cookies expire when you close your browser. Persistent cookies can be removed by following your Internet browser help file directions. If you choose to disable cookies, some areas of the Service may not work properly.
II. HOW WE USE AND SHARE INFORMATION
We might use profiling or screening methods to ensure that communications are relevant to you and we do this by using data that you provide us with, data from publicly available sources, and data that is processed automatically through the systems we use (for example, whether you have previously opened emails from us).
Profiling also allows us to understand more about people that support us which helps us to make appropriate requests for involvement in our events, training programs or campaigns. We may use geographic and demographic information to build a profile.
Under the General Data Protection Regulation (GDPR) you have the right to obtain an explanation of any profiling decisions we have made and challenge these decisions.
In general, we do not sell, trade, rent or otherwise share your Personal Information with third parties without your consent. We may share your Personal Information with vendors and other third-party providers who are performing services for HEI. In general, the vendors and third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide for HEI. For example, when you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery, or return a purchase, you consent to our collecting and using such personal information for that specific purpose, including by transmitting such information to our vendors (and their service providers) performing these services for HEI.
However, certain third-party service providers, such as payment processors, have their own privacy policies in respect of the information that we are required to provide to them in order to use their services. For these third-party service providers, we recommend that you read their privacy policies so that you can understand the manner in which your Personal Information will be handled by such providers.
Third Party Cookies:
This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.
For more information on Google Analytics cookies, see the official Google Analytics page.
We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these to work the following social media sites including; Facebook, Twitter, LinkedIn, YouTube, will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies
You can remove cookies stored in your computer via your browser settings at any time. Alternatively, you can control some 3rd party cookies by using a privacy enhancement platform such as optout.aboutads.info or youronlinechoices.com. For more information about cookies, visit allaboutcookies.org.
Why is this data collected?
How we use your personal data will depend on the reason you are providing it and we will aim to make the reason clear when we collect the data.
We will mainly use your data to:
- Provide you with services or information that you have asked for, such as sending you Newsletters, Updates inviting you to events or training, or sending you more information about our campaigns.
- Keep you informed about our activities,
- Process any donation or membership payment,
- Invite you to events we think might be of interest to you,
- Keep a record of how you prefer to be contacted.
- Keep a record of your relationship with us.
- Understand how we can improve our services, products and the information we provide.
- Develop a better understanding of our supporters to help us make better decisions in order to deliver our mission.
Our Legal Basis For Processing Personal Data:
The legal basis for processing your data depends on the reasons and circumstances we are collecting it.
In order to comply with applicable data protection and privacy laws, HEI is required to set out the legal basis for the processing of your Personal Information. In accordance with the purposes for which we collect and use your Personal Information, as set out above, the legal basis for HEI processing your Personal Information will typically be one of the following:
- your consent;
- the performance of a contract that we have in place with you or other individuals;
- HEI or our third parties’ legitimate business interests; or
- compliance with our legal obligations.
You have the right to withdraw your consent for holding and processing your data and can do so by emailing us at firstname.lastname@example.org.
III. HOW WE PROTECT INFORMATION
We implement reasonable precautions and follow industry best practices in order to protect your Personal Information and ensure that such Personal Information is not accessed, disclosed, altered or destroyed. However, these measures do not guarantee that your information will not be accessed, disclosed, altered or destroyed by breach of such precautions. By using our Service, you acknowledge that you understand and agree to assume these risks.
Like most organisations, we use trusted service providers to help our operations to be more efficient. These include systems and software providers like EventBrite, Weebly, MailChimp and Google.
All providers we use are well renowned for their data security and have the appropriate technical controls and policies in place to protect your personal details.
IV. YOUR RIGHTS REGARDING THE USE OF YOUR PERSONAL INFORMATION
If you would like to access or obtain a copy (which may be in machine-readable form) of the Personal Information HEI holds about you, please send a request on the Contact us form available on our website.
HEI endeavours to ensure that the Personal Information it holds about you is complete, accurate and up to date. If you consider that your Personal Information is incomplete, inaccurate or out of date, you have the right to require us to correct it. In order to correct, erase or limit the processing of any of the Personal Information we hold about you, again please send a request via the form on our website.
Complaints and Concerns:
If you have a concern or complaint about how HEI has used your Personal Information, as a first step, you should raise this in writing with HEI, using the contact details available on our website or via the Contact Us form.
If you are not satisfied with the handling of your concern or complaint by HEI, you can escalate this to your national Data Protection Authority.
V. LINKS TO OTHER WEBSITES
VII. MERGER OR ACQUISITION
VIII. EMAIL COMMUNICATIONS, UPDATING YOUR DETAILS & OPTING OUT
We will send you Service-related announcements on occasions when it is necessary to do so. For instance, if our Service is temporarily suspended for maintenance, or a new enhancement is released, which will affect the way you use our Service, we might send you an email. Generally, you may not opt-out of these communications, which are not promotional in nature. Based upon the Personal Information that you provide us, we may communicate with you in response to your inquiries to provide the services you request and to manage your account. We may also use your Personal Information to send you updates and other promotional communications. If you no longer wish to receive those email updates, you may opt-out of receiving them by clicking on the link “unsubscribe from this list” in the footer of any email you receive from us, or by contacting us at email@example.com. If you wish to update your details click on the link “update subscription preferences” in the footer of any email you receive from us.
IX. CONTACT US & WITHDRAWING CONSENT
Who we are: